Effective: June 17, 2026 — Version 4

ScreamTix Producer Terms of Service

1. Introduction

These Terms govern your use of the ScreamTix platform and related services.

By creating an account, using the platform, purchasing credits or accessing any ScreamTix service, you agree to these Terms.

2. Information About Us

ScreamTix is operated by 52 Events Limited, trading as ScreamTix.

52 Events Limited is registered in England & Wales under company number 12245899.

Registered Office:
261 Paradise Row
London
E2 9LE

Email: hello@screamtix.com

3. Our Contract With You

A binding agreement is formed when you create a ScreamTix account, access the platform, purchase credits or otherwise use the Service.

If you use ScreamTix on behalf of a company, venue, organisation or other legal entity, you confirm that you have authority to bind that entity to these Terms.

We may update these Terms from time to time. Continued use of the Service after updated Terms are published constitutes acceptance of those updated Terms.

4. Nature of the Service

ScreamTix provides software for live experience producers, venues and event operators. The Service may include ticketing, booking management, attendee management, customer communications, consent management, marketing tools, media distribution, analytics, integrations, AI-assisted tools and related operational features.

We provide software. We are not the organiser, promoter, operator or supplier of your events.

Any contract for tickets, products, experiences or services sold through ScreamTix is between you and your customer. You are responsible for your events, your customers, your terms of sale, your refund policy, your venue operations and your legal compliance.

5. Producer Responsibilities

You agree that you are responsible for:

  • providing accurate event, ticket, venue and pricing information;
  • complying with all laws and regulations applicable to your events and business;
  • providing your own customer-facing terms, privacy notices and policies;
  • handling customer enquiries, complaints, refunds and disputes;
  • ensuring your events are safe, lawful and properly operated;
  • maintaining accurate account, billing and contact information;
  • ensuring your team members use the platform appropriately;
  • providing attendees and customers with accurate contact information for customer support;
  • responding to attendee and customer enquiries within a reasonable period and in any event within seven (7) days;
  • promptly notifying attendees of cancellations, postponements or material event changes;
  • not directing attendees to ScreamTix for event-specific support, refunds, complaints or customer service matters;
  • maintaining sufficient staffing and operational procedures to support your attendees and customers.

Repeated failure to fulfil these obligations may result in suspension or termination of your account.

6. Insurance

You warrant that you maintain appropriate public liability insurance and any other insurance required by law or reasonably required for the events, venues, attractions or experiences you operate.

You agree to provide evidence of such insurance upon reasonable request.

We may suspend or terminate access to the Service if we reasonably believe that you are operating without appropriate insurance cover.

7. Your Account

You are responsible for maintaining the confidentiality of your login credentials, passwords, API keys and team access.

You are responsible for all activity carried out through your account.

You must notify us promptly if you become aware of unauthorised access, misuse or any security issue affecting your account.

8. Credits and Platform Charges

ScreamTix uses a credit-based pricing model.

Credits are consumed when the platform performs chargeable actions on your behalf. Chargeable actions may include, but are not limited to, ticket sales, refunds, customer communications, document generation, media distribution, attendee management actions, integrations and automated operational processes.

The current credit price list is available within your platform at /credits/. You can also view your current credit balance, recent credit transactions and top-up options through the platform.

You may be eligible for discounted pricing when purchasing credits in larger quantities. Any such discount is subject to the pricing displayed or agreed at the time of purchase.

You are responsible for monitoring your credit balance and ensuring that sufficient credits are available to operate the Service.

9. Credit Overdrafts

We may, at our discretion, permit your account to continue operating temporarily with a negative credit balance.

Any credit overdraft is a discretionary concession and not an entitlement. We may withdraw, reduce or refuse an overdraft at any time.

If your credit balance is insufficient and any permitted overdraft has been exhausted, some or all platform services may stop operating. This may prevent ticket sales, customer communications, automated processes or other platform functions from being provided.

We are not liable for any loss arising from your failure to maintain sufficient credits.

10. Statements

On or around the last Friday of each month, we will provide an itemised statement showing credits charged during the preceding monthly reporting period.

You can also view recent credit transactions through the platform, including your most recent 1,000 credit transactions where available.

11. Payment Processing

ScreamTix may integrate with third-party payment processors.

Your use of any payment processor is governed by that payment processor’s own terms, fees and policies.

We are not responsible for payment processor outages, declined payments, chargebacks, fraud decisions, account holds, payment delays or payment processor fees.

12. Custom Domains

You may request that ScreamTix be configured to operate using a custom domain.

A custom domain setup fee of £150.00 plus VAT is payable unless otherwise agreed in writing.

You are responsible for maintaining ownership and control of your domain name, DNS records and related third-party domain services.

We are not responsible for outages or disruption caused by domain registrars, DNS providers or other third-party infrastructure.

13. Taxes

You are responsible for determining, collecting, reporting and remitting any taxes applicable to your ticket sales, products, services, booking fees or other charges.

This includes VAT, sales tax and any other applicable tax obligations in your jurisdiction.

Any tax tools or settings provided by ScreamTix are provided to assist you only. You remain responsible for tax compliance.

14. Customer and Attendee Data

You are the controller of personal data collected from your customers and attendees through your use of the Service.

ScreamTix acts as a processor where we process customer or attendee data on your behalf.

You are responsible for ensuring that you have appropriate lawful bases, notices, consents, policies and procedures in place for your collection and use of personal data.

You must only collect personal information that is reasonably necessary for the operation of your events or business and must not use the Service to collect excessive, unlawful or unnecessary personal data.

Unless genuinely required for the operation of an event and permitted by applicable law, you must not use the Service to collect:

  • passport numbers;
  • government-issued identification numbers;
  • payment card details;
  • bank account details;
  • special category personal data;
  • criminal conviction data.

15. Consent and Audit Records

ScreamTix may record consent decisions, marketing preferences, media permissions, waiver confirmations, attendance records, ticket records, refund records and other audit information.

These records may be retained where reasonably necessary for legal, regulatory, evidential, accounting, fraud-prevention, dispute-resolution or operational purposes.

16. AI Features

Some ScreamTix features may use artificial intelligence or automated assistance.

AI-assisted features may include customer service tools, content generation, review matching, analytics, recommendations or other platform functions.

You remain responsible for reviewing and approving any AI-generated output before using, publishing or relying on it.

We do not guarantee that AI-generated output will be accurate, complete, lawful or suitable for your intended purpose.

17. Acceptable Use

You must not use the Service:

  • for unlawful, fraudulent, misleading or deceptive purposes;
  • to infringe intellectual property rights;
  • to harass, abuse, threaten or discriminate against others;
  • to distribute malware or interfere with platform security;
  • to collect excessive or unnecessary personal data;
  • in a way that damages, overloads or disrupts the Service;
  • in a way that exposes us, other producers or attendees to unreasonable risk.

18. Producer Content

You are responsible for all content you upload, publish or generate through the Service, including event descriptions, images, videos, reviews, marketing pages, customer communications and related materials.

You confirm that you have all rights, permissions and licences required to use that content.

We may remove content or suspend access where we reasonably believe content is unlawful, misleading, harmful, infringing or otherwise breaches these Terms.

We reserve the right, but not the obligation, to remove or restrict access to content where we reasonably believe it may expose us, other users, attendees or third parties to legal, regulatory, reputational or operational risk.

19. Intellectual Property

All intellectual property rights in ScreamTix, the platform, software, systems, designs, code, databases, workflows, documentation and related materials belong to us or our licensors.

Your use of the Service does not transfer ownership of any ScreamTix technology or intellectual property to you.

You retain ownership of your own event content, subject to the licence required for us to host, display, process and provide the Service.

20. White Label and Branding

Where white label or custom branding features are made available, you may present certain customer-facing parts of the Service under your own branding.

You must not represent that you own, developed or operate the underlying ScreamTix technology unless expressly agreed in writing.

21. Use of Producer Name and Logo

Unless otherwise agreed, you grant us permission to identify you as a ScreamTix customer and to use your business name and logo in customer lists, case studies, marketing materials and promotional content.

You may request removal by contacting us at hello@screamtix.com.

22. Availability, Platform Changes and Fair Use

We aim to provide a reliable Service, but we do not guarantee uninterrupted availability.

The Service may be unavailable from time to time due to maintenance, upgrades, technical faults, third-party service failures, hosting issues, security incidents or circumstances beyond our reasonable control.

ScreamTix is an actively developed platform and we may add, remove, replace, modify, suspend or discontinue features, integrations, workflows, APIs, artificial intelligence functionality or other components of the Service at any time.

We do not guarantee the continued availability of any specific feature unless expressly agreed in writing.

Certain platform features may be subject to fair use limitations. We reserve the right to restrict, suspend or charge additional fees for activity that creates excessive storage, processing, bandwidth, AI usage, media hosting or other operational costs that are materially inconsistent with normal platform usage.

23. Suspension

We may suspend some or all of your access to the Service where:

  • you have insufficient credits;
  • you fail to pay sums due;
  • you breach these Terms;
  • we suspect fraud, misuse or unlawful activity;
  • your use creates a security, legal or operational risk;
  • you repeatedly fail to provide reasonable support to your attendees or customers;
  • we are required to do so by law or by a payment processor or infrastructure provider.

Where your account is suspended, customer-facing services may be affected, including ticket sales, customer communications, automated workflows, media delivery and integrations.

You remain responsible for your events, customers, bookings and operational continuity during any suspension.

24. Termination by You

You may stop using the Service and request closure of your account at any time.

You are responsible for exporting your data and transferring orders, bookings, attendees, tickets, customer communications and operational processes to another system if you choose to leave ScreamTix.

We are not responsible for losses, disruption, customer claims or operational issues arising from your decision to stop using the Service or your failure to transfer your operations to another system.

25. Termination by Us

No-Fault Termination

We may terminate this Agreement, your account, or your access to all or part of the Service at any time and for any reason by providing not less than thirty (30) days’ written notice.

We shall not be required to provide a reason for any termination carried out under this clause.

You acknowledge that ScreamTix is a privately operated commercial platform and that nothing in these Terms creates any right to perpetual access to the Service.

During the notice period, you remain responsible for exporting any data you wish to retain and making any arrangements necessary to migrate your operations to another provider.

Suspension or Immediate Termination for Cause

We may suspend access to the Service or terminate this Agreement immediately and without notice where:

  • you materially breach these Terms;
  • you fail to pay sums due to us;
  • you misuse the Service;
  • you operate without appropriate insurance;
  • we reasonably believe your use creates a legal, security, operational or reputational risk;
  • we reasonably suspect fraud, unlawful activity or abuse of the Service;
  • we are required to do so by law, court order, regulatory requirement, payment processor or infrastructure provider.

We may choose, but are not obliged, to provide an opportunity to remedy any breach before exercising our rights under this clause.

26. Access to Data After Suspension or Termination

Where the Service has been suspended or terminated, we may continue to provide access to your account data for a reasonable period, subject to legal, security and operational requirements.

Access to data does not mean that ticket sales, customer communications, integrations, media delivery or other active services will continue.

You are responsible for exporting any data you require.

27. Credits on Termination

Unused credits are non-refundable and have no cash value unless required by law or expressly agreed in writing.

Outstanding negative credit balances, unpaid invoices or other sums due remain payable after termination.

28. Disclaimers

The Service is provided on an “as available” basis.

We do not warrant that the Service will be uninterrupted, error-free or suitable for every producer, venue, event type or jurisdiction.

You are responsible for ensuring that the Service is suitable for your operational, legal and commercial requirements.

29. Liability

Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Subject to that, we shall not be liable for:

  • loss of profit;
  • loss of revenue;
  • loss of business opportunity;
  • loss of goodwill;
  • loss arising from event cancellation or disruption;
  • loss arising from insufficient credits;
  • loss arising from your failure to export or transfer data;
  • indirect or consequential loss.

Our total liability to you shall not exceed the total amount paid by you to ScreamTix in the twelve months preceding the event giving rise to the claim.

30. Indemnity

You agree to indemnify us against claims, losses, damages, costs and expenses arising from:

  • your events;
  • your customers or attendees;
  • your content;
  • your breach of these Terms;
  • your breach of applicable law;
  • your failure to maintain appropriate insurance;
  • your tax obligations;
  • your use or misuse of customer or attendee data.

31. International Use

ScreamTix may be used by producers outside the United Kingdom.

You are responsible for ensuring that your use of the Service complies with all laws applicable to you, your business, your events, your customers and your jurisdiction.

We do not represent that the Service complies with the laws of every jurisdiction.

You must not use the Service in any manner that would cause us to breach applicable sanctions laws, export controls, trade restrictions or similar regulatory requirements.

We may suspend or terminate access to the Service where continued provision would expose us to legal, regulatory or compliance risk.

32. Security and Compliance Information

Upon reasonable request, we may provide information demonstrating our compliance with applicable data protection and security obligations.

We are not obliged to permit intrusive audits, penetration testing, vulnerability assessments or other activities that may compromise the security, confidentiality or operation of the Service.

Any security review requested by a Producer may be subject to reasonable administrative charges.

33. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them shall be governed by the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.

34. Contact

If you have any questions about these Terms, please contact:

Email: hello@screamtix.com

52 Events Limited
Trading as ScreamTix
Registered in England & Wales
Company No: 12245899
Registered Office: 261 Paradise Row, London, E2 9LE

Appendix 1: Data Processing Summary

Subject Matter

The processing of customer, attendee, booking, ticketing, consent, communication and operational data as required to provide the Service.

Duration

For the duration of your use of the Service and for any further period required for legal, regulatory, accounting, audit, fraud-prevention, dispute-resolution or evidential purposes.

Nature and Purpose

The provision of a cloud-based platform for ticketing, booking management, attendee management, customer communications, media distribution, marketing tools, analytics and related operational services.

Types of Personal Data

This may include names, email addresses, phone numbers, booking details, ticket details, attendance records, consent records, marketing preferences, payment references, communications, media permissions and other information configured or collected by the Producer.

Categories of Data Subjects

Customers, attendees, prospective attendees, Producer staff, Producer administrators and other individuals whose data is processed through the Service.