20 years of live events

We tried every platform.
Then we built our own.

We have been producing live events for 20 years. We used almost every major ticketing platform. None of them understood what immersive venues actually needed. So we built ScreamTix — not to disrupt ticketing, but because we needed it to exist.

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The real cost

How much is your ticketing platform really making your team do?

The visible cost is the percentage on every ticket. The hidden cost is everything your team still has to do around it: answering booking questions, adding extra guests, checking people in, sending reminders, managing refunds, chasing consent, issuing vouchers and keeping spreadsheets alive.

That is where most platforms fail. They process the payment, then leave your team to run the experience around it.

The real question is not what your ticketing platform costs. It is how much work it still leaves behind.

In practice

The bookings you’re losing right now

Case Study 1

John wants 12 tickets but only 9 are confirmed.

John is organising a work night out. Three people have not confirmed. He can overpay and hope, or wait until everyone commits.

He waits. A week later, someone suggests something else. You lose the booking — not because he did not want to come, but because uncertainty gave him a reason to hesitate.

Most operators do not offer refunds — and they should not have to. But that leaves John stuck between overpaying and losing the slot.

With ScreamTix, John books 9 today and adds the rest later — same slot, correct price, no phone call. Even with tiered pricing. The booking happens when the enthusiasm happens.

Case study 2

Mary did not book the tickets. One of her friends did.

Mary was just a +1 on a group booking. No account, no relationship, no reason to return to your website. Every other platform knows her friend. Mary is invisible to them.

With ScreamTix, Mary checks in, creates her own account, logs in afterwards to view her reaction videos, manages her own consent and shares the experience with her own friend groups.

Months later, Mary books a birthday experience directly from her account. She is a returning attendee becoming a direct customer. She brings different friends with her, who are also about to develop their own direct relationships with your business.

Pricing

We believe our job is to make you money, not drain it.

ScreamTix uses a credit-based pricing model.

Credits are consumed when the platform performs tasks on your behalf, such as processing bookings, handling refunds, sending customer communications, distributing media and automating operational processes.

The intention is simple: ScreamTix should be paid when it adds value to your business.

ScreamTix should make you more than it costs.
If it doesn’t, we are not doing our job.

Case Study: screamworks.co.uk

£290.00

Average monthly ScreamTix cost at ScreamWorks for every £10,000 of monthly ticket revenue.

Equivalent cost ≈ 2.9% of revenue

Monthly subscription £0

Setup fees £0

Quiet month Minimal cost

We use ScreamTix ourselves. These figures are not marketing projections or hypothetical examples. They come from the day-to-day operation of our own venue.

Platform capabilities

A few of the things ScreamTix can do.

This is not a complete feature list. ScreamTix is a full operating system for live experience producers — built from the problems we had to solve in our own venue.

Advanced booking calendar

Manage multiple events across multiple venues, including private events that close to the public after the first booking and public events that remain open to join. Includes urgency indicators and timeslot-level control.

Advanced ticketing rules

Create ticket types that can only be bought together, cannot be grouped together, or must be purchased in fixed ratios — all while sharing the same global event capacity.

Multiple ticket groups per event

Offer different versions of the same event — for example, with live actors or without live actors — without creating duplicate event listings or splitting your data.

Recurring events done properly

Each event belongs to an event template. It can inherit features from that template or be edited individually, giving you granular control without unnecessary duplication.

Bulk event creation and rollback

Create thousands of timeslots in seconds and undo changes if you make a mistake. No more clicking endlessly through pages to manage or delete hundreds of events.

Flexible fees and add-ons

Add optional fees such as gift packs, or obligatory fees such as ticket fees. Attach costs at the right point in the booking flow without manual workarounds.

VAT by ticket type

Apply different VAT rates to different ticket types within the same booking, so mixed tax treatment does not force you into separate products, events or manual accounting fixes.

Revenue after checkout

Customers can add tickets to an existing booking before your cutoff. Tiered pricing recalculates automatically. No manual adjustments, invoices or customer service emails.

Serious refund handling

Refund to store credit, issue vouchers and recalculate tiered pricing automatically — even across multiple orders connected to the same event.

Consent handled properly

Per-attendee consent, not per-order. Every attendee has their own settings for marketing, media sharing and waivers. Version controlled, timestamped and auditable.

Automated customer emails

Configure up to three fully styled pre-show reminders, each scheduled at different times before the event. Turn them off whenever you prefer to handle communications manually.

Review gathering from door list

Send post-show review emails with a click from the door list. Your front-of-house team knows when to ask — and when not to.

Post-show media distribution

Upload media and ScreamTix matches it to the right attendees with consent settings already applied. Every attendee gets their own route back to your business.

Google Ads and CAPI integration

Native Google Tag Manager, Google Ads and Meta Conversions API support, including enhanced data and lifetime value. If you do not know where sales are coming from, you cannot allocate marketing budgets properly.

Language-aware experiences

Sell experiences with language options and expose that data through an API, so your show-control systems know which language to deliver.

Purchase reasons and door list context

Track why guests are booking — birthdays, corporate events, celebrations or other reasons — and show that context to front of house on the door list.

One event, multiple variants

Create audience-specific landing pages or run A/B experiments without duplicating the underlying event. One event, one data set, multiple ways to sell it.

AI review matching

Import Google reviews and let AI sort them by buying psychology. Birthday page? Show strong reviews that mention birthdays. Corporate page? Show reviews that support that audience.

AI customer service, in character

Give each experience its own AI agent, briefed on FAQs, venue details, terms and tone of voice. It answers the questions your team gets at 11pm, with every conversation logged.

Built-in cookie consent

Manage cookie consent without third-party tools that can interfere with your website, checkout flow or Google Tags.

Mobile-first design

Built for how people actually book: on phones, in group chats, between decisions, and often in a hurry.

Custom pages and CSS control

Create custom pages and control the styling of your site directly, reducing the need for a separate website just to sell your experiences properly.

Site-wide banners

Create banners and schedule when and where they appear, so you can promote cross-sells, urgent notices, seasonal campaigns or operational updates.

Dedicated server setup

Each producer runs on dedicated infrastructure, so another producer’s traffic, issue or outage does not take your operation down with it.

Built for experienced producers.

ScreamTix works with experienced producers who have outgrown generic ticketing platforms.

If you find yourself relying on spreadsheets, workarounds, manual processes or third-party tools to bridge the gaps in your current system, you’re exactly who we built ScreamTix for. We’ve been there ourselves.

If you recognise the problems on this page — or the opportunities our platform creates — let’s talk.

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